Support · After-Sales · Assistance
Get help, fast.
Check the answers below (returns, parts, setup, warranty). If you don’t find what you need: submit a request, we’ll respond within 24 business hours.
Help Center
Type a keyword (e.g., return, battery, reference, warranty, delivery) then press “Search.”
Tip: the “Search” button highlights results on this page.
Returns & Exchanges
How do I open a return ticket?
Go to “Submit an After-Sales Request” at the bottom of the page. Select “Return / exchange,” add the product reference, purchase/rental date, and 1–2 photos if necessary. We’ll confirm the procedure and return address.
The equipment arrived damaged: what should I do?
Open a ticket within 48 hours with photos of the package + equipment. Include the carrier, delivery date, and damage details. This speeds up processing.
What’s the status of my refund / credit?
After the return is validated, processing depends on the condition of the equipment received. If you already have a ticket number, include it in your message for a faster response.
Troubleshooting & Use
The equipment won’t turn on / won’t charge
Check the batteries, cable, and power supply. Try another outlet. If the problem persists: Contact us.
Operating issue:
Specify the model, number of units affected, and exactly what you’re observing. Add a short video if possible. We’ll guide you step by step.
Need onboarding / quick training
We can schedule support (video call, installation checklist, training). Mention your level (beginner / advanced) and your preferred time slot.
Parts, Warranty & Lead Times
Do you offer replacement parts?
Yes, they are available for 10 years. Specify the part needed, product reference, and a photo. We’ll confirm the lead time, price, and next steps.
Warranty: how does it work?
Coverage depends on the context (purchase / rental), the nature of the issue, and the equipment’s condition. Open a ticket with the factual details: reference, date, usage, photos. The two-year legal warranty applies.
Response and processing times
We respond within 24 business hours. Tickets with reference + dates + media (photo/video) are processed as a priority. In case of an event emergency, specify “URGENT” and the event date.
How It Works
01 · You describe
Reference, context (purchase/rental), symptom, and ideally a photo/video.
02 · We diagnose
Response within 24 business hours: advice, request for information, or return procedure if necessary.
03 · We resolve
Remote assistance, part, exchange/return, or support depending on the need.
Important: if you have an upcoming event, specify the date in the form (prioritization possible).
Form
Submit an After-Sales Request
If you didn’t find the answer in the help center, fill out this form. We’ll get back to you within 24 business hours.
Still stuck?
Submit a request: we’ll guide you quickly, with a clear solution.
