Privacy Policy
Focus & Move places particular importance on protecting your
personal data and providing transparency about how it is used.
Last updated: 23 August 2026
This Privacy Policy explains how Focus & Move collects, uses,
stores and protects the personal data of visitors, prospects,
customers and users of focusandmove.com.
It applies in particular to contact and quotation requests, orders,
bookings and rentals, customer relationships, deliveries, payments,
communications and marketing activities.
1. Data controller
The controller responsible for the processing of personal data
through this website is:
FOCUS AND MOVE
Simplified joint-stock company (SAS)
France
If you have any questions about the protection of your personal
data or wish to exercise your rights, please contact:
2. What data may we collect?
We only collect data that is relevant to the services we provide
and to our relationship with users, prospects and customers.
Identification and contact details
- first and last name;
- email address;
- telephone number;
- postal address;
- job title or professional capacity, where provided.
Professional information
- name of the company, association or organisation;
- business sector;
- professional contact details;
- information required to prepare an offer or quotation.
Order and rental data
- products and equipment purchased or rented;
- rental dates and periods;
- order and booking history;
- billing and delivery addresses;
- communications required to manage an order or rental.
Browsing data
Depending on the tools enabled and your cookie preferences,
certain technical information may be collected, including pages
viewed, device type, browser, technical connection data and
information about how the website is used.
3. Why do we use your data?
| Purpose | Main legal basis |
|---|---|
| Responding to a contact, information or quotation request | Pre-contractual measures and/or legitimate interests |
| Processing an order, booking or rental | Performance of a contract or pre-contractual measures |
| Creating and administering a customer account | Performance of a contract and legitimate interests |
| Invoicing, accounting and regulatory obligations | Legal obligation |
| Delivering or collecting equipment | Performance of a contract |
| Managing the customer relationship | Performance of a contract and/or legitimate interests |
| Business-to-business marketing | Legitimate interests, subject to the right to object |
| Electronic marketing to individuals where consent is required | Consent |
|
Measuring website audiences and improving the website where consent is required |
Consent |
| Preventing abuse and fraud and securing the website | Legitimate interests |
4. Contact forms, quotations and business enquiries
The forms available on the website may be used to contact us,
request information, obtain a quotation, receive a commercial
proposal or prepare an order or rental.
Focus & Move uses Fluent Forms to manage
certain forms.
Required information is identified as such in the relevant form.
If this information is not provided, we may be unable to process
the request properly.
When a person contacts us in a professional capacity, the contact
details provided may also be used to manage the business relationship
and to offer Focus & Move products or services relevant to their
professional activities.
The person concerned may object to this use easily and free of
charge at any time.
5. Orders, bookings and rentals
The website uses WooCommerce and booking features
that enable products and equipment to be purchased or rented.
The necessary data may be used to:
- record an enquiry or order;
- check equipment availability;
- prepare a rental;
- communicate with the customer;
- arrange delivery and return of the equipment;
- manage invoicing;
- provide after-sales support;
- manage potential disputes or unpaid amounts.
Where a booking requires prior approval by Focus & Move,
the information provided may be reviewed before the request
is finally confirmed.
6. Payments
Several payment methods may be offered depending on the nature
of the order and the customer’s profile.
Payment by bank card
Bank card payments may be processed using
Axepta.
The banking information required to process the payment is handled
by the payment provider in accordance with its own security procedures.
Focus & Move does not intend to retain full bank card details.
Bank transfer
When payment is made by bank transfer, the information required
to match the payment with the order may be processed for accounting
and business-management purposes.
Public-sector payment
For public bodies and other eligible organisations, certain
transactions may be processed through
Chorus Pro.
7. Delivery and transport
To dispatch orders or rented equipment, the information required
for delivery may be shared with the carrier responsible for transport.
Focus & Move uses Colissimo, among other services.
Only the information required to organise and track the delivery
is shared with the carrier.
8. Marketing and commercial communications
Business-to-business marketing — B2B
Focus & Move primarily works with professionals, companies,
associations, local authorities, institutions, and organisations
operating in the sports, education, healthcare and leisure sectors.
Where permitted by applicable law, professional contact details
may be used to send information and commercial offers relevant
to the recipient’s professional activities.
This processing may be based on Focus & Move’s legitimate
interest in developing its business.
Every recipient has the right to object, free of charge and at any
time, to the use of their contact details for this purpose. They may
use the unsubscribe mechanism included in the relevant communication
or contact
contact@focusandmove.com.
Business-to-consumer marketing — B2C
Where prior consent is required by law, electronic marketing
communications intended for individuals are only sent after valid
consent has been obtained, unless a legal exception applies.
Consent may be withdrawn at any time.
Telephone marketing to consumers
Where the law requires prior consent for telephone marketing to
consumers, Focus & Move only uses the relevant contact details
for this purpose under the conditions permitted by law, particularly
where valid consent has been obtained or where a legal exception
relating to the contractual relationship allows such contact.
Objection to marketing
Where a person objects to receiving marketing communications,
Focus & Move may retain the information strictly necessary
to ensure that the objection is respected on an ongoing basis
through a suppression list.
9. Cookies and audience measurement
The website uses cookies and similar technologies that are necessary
for its operation. With your consent, where required, it may also use
audience-measurement tools.
Consent is managed using Complianz, among other tools.
Visitors can accept, reject or customise their choices through
the consent banner and change their preferences at a later date.
Google Analytics and Google Tag Manager
Focus & Move plans to use audience-measurement and tag-management
solutions such as Google Analytics and
Google Tag Manager.
Where their use requires the user’s consent, the relevant trackers
must only be activated after that consent has been obtained.
Detailed information about the cookies used, their purposes and
their lifetimes is available in our
Cookie Policy
.
10. Who may access your data?
Personal data is only accessible to the people and service providers
who require it for the purposes described in this policy.
Depending on the operation concerned, this may include:
- authorised personnel within Focus & Move;
- the website host and technical service providers;
- form and website-management service providers;
- payment service providers;
- carriers;
- communications and email service providers;
- audience-measurement providers, where enabled;
- public authorities where required by law.
These recipients only have access to the data required to perform
their respective duties.
11. How long do we retain your data?
Data is only retained for as long as necessary for the purposes
for which it was collected, subject to applicable legal archiving
and retention obligations.
| Category | Retention period or principle |
|---|---|
| Prospects |
Up to three years from the date of collection or the most recent contact initiated by the prospect for marketing purposes. |
| Customers — marketing |
For the duration of the business relationship and for up to three years after it ends. |
| Orders, contracts and commercial documents |
For the duration of the contractual relationship, followed by archiving for the periods required to comply with legal obligations and defend Focus & Move’s rights. |
| Accounting documents and invoices |
Retained in accordance with applicable accounting and tax obligations. |
| Requests to exercise data rights |
For the time required to process the request and, where necessary, to retain evidence that it was handled. |
| Objections to marketing |
The information strictly necessary may be retained in a suppression list to ensure that the objection is respected on an ongoing basis. |
| Cookies and trackers |
According to their purpose and the retention period stated in the Cookie Policy and consent-management tool. |
12. Data transfers outside the European Union
Some technical service providers used by Focus & Move may
process data, or make certain data accessible, from countries
located outside the European Union or the European Economic Area.
Where such transfers take place, Focus & Move takes reasonable
steps, insofar as applicable to its role as data controller, to ensure
that they are based on a mechanism recognised under applicable
data-protection law.
This may include an adequacy decision by the European Commission,
standard contractual clauses or another appropriate safeguard
provided for by the GDPR.
13. Data security
Focus & Move implements appropriate technical and organisational
measures to protect personal data against unauthorised access, loss,
alteration, disclosure or destruction.
Access to data is restricted to the people and service providers
who require it to perform their duties.
As no information system can guarantee absolute security, the
measures implemented are regularly adapted according to the risks,
the tools used and evolving practices.
14. What are your rights?
Subject to the conditions set out in applicable law, you may have:
- the right to access your personal data;
- the right to rectify inaccurate or incomplete data;
- the right to erasure where provided for by law;
- the right to restrict processing;
- the right to object to certain processing activities;
- the right to data portability where applicable;
-
the right to withdraw your consent at any time where processing
is based on consent.
You may object at any time and free of charge to the use of
your personal data for marketing purposes.
To exercise your rights or ask a question about how your data
is used, please contact:
To protect your data, we may ask for additional information to
verify your identity where there are reasonable doubts about the
identity of the person making the request.
You also have the right to lodge a complaint with the French Data
Protection Authority, the Commission Nationale de l’Informatique
et des Libertés (CNIL), if you believe that the processing of your
personal data does not comply with applicable law.
15. Changes to this policy
Focus & Move may amend this Privacy Policy, particularly to
reflect changes to its services, tools, service providers or
applicable law.
The “Last updated” date shown at the top of this page identifies
the version currently in effect.
Do you have a question about your data?
For any enquiry concerning your personal data, your marketing
preferences or the exercise of your rights, contact Focus & Move:
